Refund & Cancellation Policy

Last Updated: February 22, 2025

At The Terremetis Agency, we are committed to providing high-quality marketing research, strategy, and consulting services. Due to the nature of our work, we have established the following Refund and Cancellation Policy to ensure clarity and fairness for both parties.

1. Service Cancellation Policy

  • Clients may cancel services before any work has commenced. A full refund will be issued if cancellation occurs within 24 hours of payment and no work has been initiated.
  • If work has already begun, a partial refund may be granted based on the progress completed, minus any non-refundable expenses.
  • No refunds will be provided once a project has been completed and delivered.

2. Subscription Cancellation Policy

  • Clients may cancel their subscription at any time via their account dashboard or by contacting us on the contact us page
  • Cancellations will take effect at the end of the current billing cycle. No partial refunds will be issued for unused portions of a subscription.

3. Digital Products & Strategy Guides

  • Due to the digital nature of our products (e.g., strategy guides, reports, templates), all sales are final, and no refunds will be issued once the product has been accessed or downloaded.

4. Refund Eligibility

Refunds will not be issued for:

  • Completed services and delivered work.
  • Failure to use purchased services within the agreed timeframe.
  • Changes in business needs after service has commenced.

5. Rescheduling & Project Delays

If a client needs to pause or reschedule a project, we require written notice at least 5 business days in advance. We will make reasonable accommodations, but prolonged delays (exceeding 30 days) may result in additional fees or cancellation without a refund.

6. Chargebacks & Disputes

If a client initiates a chargeback without first contacting us to resolve the issue, we reserve the right to dispute the claim and may take legal action if necessary.

7. Contact Us

If you have any questions about our refund and cancellation policy, please contact us at:
Email: Contact Us
Phone: (754) 229-1336